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Concept, Personalization

A first screen with no history

One signal at a time.

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Two phones, a marketplace and its video app, personalised from partner signals

The problem

A telecom partner bundles a marketplace membership into a phone plan. A new member taps through and lands on a first screen with nothing behind it: no orders, no watch history, no account. Generic screens lose her in the first minute. A genuine cold start.

The idea, from payments

Card networks recognise a returning customer from a few non-sensitive attributes, with consent and without ever passing the card number. The same pattern works for a partner bundle. The prototype builds her first screen up one signal at a time, cheapest and least sensitive first.

  • Stage 1, observed for free. Browser and network: language, region, device, plan type. Coarse, but enough to localise before any payment.
  • Stage 2, partner-shared attributes. Card type and age band, shared with consent at signup. This is where the partnership earns its keep.
  • Stage 3, a returning user on a new number. A consent-first account-reference check catches the member the phone number would miss.
  • Stage 4, activation. Reach her where she already is, and get to the first play.

What I would flag

  • Browser and telecom signals are coarse. They localise a screen; they do not know a person.
  • Every partner-shared attribute is consent-gated, and the account-reference check is a secure match, never the card number.
  • The marketplace, the streaming service, the telecom and the agent apps in the prototype are fictional stand-ins. Prices and titles are dummy data.

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